Automate Support

Next level support provided by a team of NetSuite experts

We take NetSuite support to the next level. Our support services don’t end with SquareWorks product support. Our team of NetSuite experts can support your entire NetSuite environment. Check out our Premium Support services to learn more!

Software Technical Support (Included)

SquareWorks’ products that are purchased under a subscription agreement include ongoing technical support which covers technical issues or fixes to software defects.

In order to request support, an email should be sent to [e-mail] and one of our technical representatives will contact you within a business day.

What’s Included?

• Assistance via Email if technical problems or questions arise

• Access to new features and fixes with every new version release

• Bi-annual announcements including new features and recommendations

• Standard Testing Guidance with every NetSuite Release

• Support hours are Monday to Friday from 9 AM to 5 PM ET

What’s Not Included?

• Assistance with new configuration design

• Updates or changes to existing product configuration

• Assistance with hardware questions or issues

• Testing assistance beyond standard testing guidance

SquareWorks Configuration Support (Premium Service)

If you require configuration assistance or support not covered by our included technical support, optional Ongoing Configuration Support plans can be purchased. Please reach out to [e-mail] for assistance to learn more and get started.

What’s Included?

• General SquareWorks product administration

• Assistance with SquareWorks product configuration changes and updates

• Advice regarding SquareWorks product best practices

• Assistance with SquareWorks product end-user training

• Advanced troubleshooting of SquareWorks product issues arising from conflicting unrelated customizations (workflows/scripts)

NetSuite Premium Support (Premium Service)

SquareWorks Consulting offers Ongoing NetSuite Administration services called NetSuite Premium Support. If you’d like to learn more about this service, please visit https://squareworks.com/support/

If you are a subscriber of this service and you encounter an issue with one of SquareWorks’ Software products, your Support Consultant can assist in escalating such issues to our Software Technical Support Team. You may opt to utilize Premium Support hours and have your Support Consultant assist with testing or with changing or adding new configuration of SquareWorks’ software products on your behalf.