How can I request an ACH reversal after the payment has processed?

ACH Payments

You can file for an ACH Reversal up to 4 business days after the ACH credit settlement date if there was a duplicate payment, incorrect amount, or incorrect vendor bank account number. You must reach out to your team at [e-mail] and provide more details around the reason for the request.

If you have contact information, we first recommend that you reach out to the vendor you sent the payment to and ask for them to return / credit the funds. This is the best practice, as ACH reversal requests through the network require evidence, documentation, and can introduce delays.

However, if a vendor is unresponsive or you don't have contact information on file – the customer can file for a reversal through the ACH network by working through us. There are strict requirements around ACH reversals. It must fall under one of the following categories:

• Duplicate payments: When the same payment was sent more than once.

• Incorrect amount: When the amount sent was not what was intended.

• Incorrect account number: When the payment was sent to the wrong recipient.

The customer should be prepared to submit documentation and evidence that the payment falls into one of the categories above.