Upgrade Process

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SquareWorks automatically deploys our application updates into your account to ensure you're always running the latest version of our software. Updates may include new features, bug fixes and/or security patches to ensure your account remains secure and up to date. Refer to our release notes for a complete list of releases. No action is needed within your account to complete the updates unless otherwise notified.

NetSuite also releases two major upgrades annually, and SquareWorks will ensure our software remains compatible with your latest version of NetSuite. Prior to NetSuite's first production account upgrade, SquareWorks performs complete regression testing.

NetSuite provides you access to a release preview account. This account is a replica of your production account. Work with your NetSuite administrator to ensure all SquareWorks software is up to date using SuiteBundler and/or the SuiteApp Store prior to testing.

As part of the implementation process, you will receive a comprehensive User Acceptance Testing (UAT) plan to aid in the testing of our software within your own account. SquareWorks does not have access to your NetSuite account and therefore is not able to rule out compatibility issues with your data or other customizations. While our regression testing will catch issues within a generic installation of our software, it’s best practice to perform your own internal testing. This may be a requirement to meet your own internal audit controls.

For non-managed software, updates must be performed by your NetSuite administrator using SuiteBundler. If SquareWorks has been granted Administrator access to your account, we can update non-managed software upon request.

DO NOT UNINSTALL BUNDLES Doing so will lose data that cannot be recovered from your NetSuite account!