Why is my ACH payment not available for release?

ACH Payments

Below are common reasons why a payment is not available for release. You may also refer to Payee Payments > Release Payments > Not Ready for Release > Reason for specific information related to your payment. Here are a few of the most common reasons:

• The vendor hasn't been onboarded into Automate Payments as a valid payee

  • Transactions will only flow to Automate for vendors that have been onboarded as a Payee. Follow the import payee process to invite your payee and add and approve a payment method.

• The GL account on the bill payment is not linked to a funding source within Automate

  • To resolve this, please follow the steps here to link bank accounts. Then, void and re-create your bill payment.

• The payee has not completed the invite to provide payment information or you have not approved the supplied payment method.

  • Review the Payee and re-send the invite to remind the Payee to complete their information or approve the payment method provided

• The payment is over the maximum allowed amount.

  • Currently payments are limited to $500,000. If you need to pay a payee more than the maximum allowed amount, you can split into separate bill payments.

• The payment is not in a supported currency

  • Currently all payments must be in US Dollar.