Resolving Not Ready for Release Issues
Abstract
Payments may appear in the Not Ready for Release queue when they fail to meet specific requirements, such as missing a funding source or currency not supported. This queue provides administrators with visibility into problems that must be resolved before payments can be released. For example, if a vendor has not selected a preferred payment method, that issue will appear here for correction.
This article explains how to locate and resolve issues that cause payments to enter the Not Ready for Release queue.
Accessing the Not Ready for Release Queue
Before resolving any issues, administrators need to locate the Not Ready for Release section within the payment release screen. This view surfaces all payee payments that failed automatic qualification due to a missing or incorrect configuration.
To access the Not Ready for Release queue, navigate to SquareWorks > Automate, and click on Home:
Next, click Payee Payments and select Release Payments, which will take you to the Release Payee Payments page:
Once you’re on the Release Payee Payments screen, locate the Not Ready for Release queue:
Review all payments that aren't ready for release by referring to the Reason column. Here are some of the most common reasons and resolutions:
The vendor hasn't been onboarded into Automate Payments as a valid payee
Transactions will only flow to Automate for vendors that have been onboarded as a Payee. Follow the import payee process to invite your payee and add and approve a payment method.
The GL account on the bill payment is not linked to a funding source within Automate
To resolve this, please follow the steps here to link bank accounts. Then, void and re-create your bill payment.
The payee has not completed the invite to provide payment information or you have not approved the supplied payment method.
Review the Payee and re-send the invite to remind the Payee to complete their information or approve the payment method provided
The payment is over the maximum allowed amount.
Currently payments are limited to $500,000. If you need to pay a payee more than the maximum allowed amount, you can split into separate bill payments.
The payment is not in a supported currency
Payments Automation only supports US Dollar transactions.
ACH Payments not allowed
ACH Payments needs to be enabled on the business entity
No Preferred Payment Method
Set preferred payment method for the vendor
This concludes the process of resolving Not Ready for Release issues.
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